MTS CARES
*conditions apply
Community Assistance Response & Emergency Support Waterloo Cambridge Kitchener and surrounding area
Fully Licensed & Insured
Certified, Experienced Operators
24/7 Emergency Service
Fast Local Response
Our Services
Local Car Towing
One free local tow per household each year, up to 10 km. This service is meant to help you move your vehicle to a safe location, your home, or a nearby mechanic when a breakdown leaves you stranded. It’s designed for short-distance, emergency situations where a small amount of help can make a big difference.
Flat Tire Assistance
If a flat tire stops you from driving, we’ll assist by safely installing your spare tire and making sure your vehicle is secure before you continue. This service is intended to help you get moving again or reach a nearby repair location without added stress.
Jump Start Service
When a dead battery prevents your vehicle from starting, our team will provide a safe and professional battery boost. The goal is to get you back on the road quickly so you can continue your day or reach a safe destination without worry.
24/7 Emergency Towing Services
Frequently Asked Questions
What areas does MTS CARES serve?
MTS CARES is available in Kitchener, Waterloo, Cambridge, and surrounding areas. Service is limited to local assistance within our coverage zone.
When is MTS CARES available?
The program operates 7 days a week.
Please note that one dedicated tow truck is assigned to MTS CARES, so availability depends on demand. Assistance is provided on a first-come, first-served basis, and wait times may vary.
What services are included in MTS CARES?
The program includes the following support services:
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One FREE tow per household per year
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Up to 10 km local towing
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Battery boost (jump start)
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Vehicle relocation to a safe location
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Local drop-off to your home or a nearby mechanic
What types of vehicles are eligible?
MTS CARES is intended for standard passenger vehicles. The program does not cover heavy-duty vehicles, RVs, trailers, or commercial units.
Do I need to provide proof of income or documents?
No. There is no proof of income required.
MTS CARES operates on an honour system and is built on trust and respect.
Who is this program meant to support?
This initiative is designed to help individuals who may be:
Underinsured
Between jobs
Facing temporary financial hardship
Students
Single parents
Newcomers to Canada
Seniors with limited mobility
No labels, no judgment — just help when it’s needed.
Is this service completely free?
Yes — within the program limits.
If a situation falls outside the scope of MTS CARES (long-distance towing, additional services, or multiple calls in a year), standard service rates may apply with your approval.
Can I use MTS CARES more than once?
Each household is eligible for one free tow per year under MTS CARES. Battery boosts and flat tire assistance are also limited within the program scope.
What if my situation doesn’t clearly fit the program?
If you’re unsure, call us anyway. Our team will review your situation with respect and let you know what support is available.
Community-Focused Emergency Support by MTS Towing
MTS CARES – Community Assistance Response & Emergency Support was created to help people during moments when a simple breakdown becomes overwhelming. At MTS Towing, we regularly see drivers stranded without insurance or the ability to afford towing during difficult periods of life. This program dedicates a full-time tow truck exclusively to community support, providing free emergency assistance to residents in Kitchener–Waterloo, Cambridge, and surrounding areas. The goal is simple: remove unsafe, stranded vehicles from the road while offering dignified help to those who need it most — without judgment, paperwork, or unnecessary questions.
Let's call it a day
Compassionate, No-Questions-Asked Help When It Matters Most
MTS CARES is built on trust, respect, and community responsibility. The program offers one free local tow per household each year, along with basic roadside assistance such as battery boosts and flat tire help. It operates on an honour system, requiring no proof of income or documentation. Whether someone is underinsured, between jobs, a student, a newcomer to Canada, or facing temporary hardship, MTS CARES exists to provide fast, friendly, and local support. By dedicating resources to this initiative, MTS Towing aims to promote road safety, strengthen community trust, and set a higher standard of compassion within the towing industry.
